Khlealab Shipping Policy
At Khlealab, we understand that a seamless shipping experience is crucial to your satisfaction with our dresses. Our Shipping Policy is designed to provide you with clear and detailed information about how we handle your orders from the moment they are placed until they reach your doorstep.
1. Order Processing
Once you complete your purchase on our website, our team immediately begins processing your order. We verify your payment details, check product availability, and confirm the accuracy of your shipping information. To avoid any delays, please ensure that the shipping address, contact number, and email address you provide are correct and up - to - date.
2. Shipping Timelines
2.1 Order Dispatch
We strive to dispatch all orders within 1 - 3 business days after payment confirmation. Business days exclude weekends and public holidays. During peak seasons like holidays or major sales events, there may be a slight delay in order processing, but we will make every effort to get your order out as quickly as possible.
2.2 Delivery Estimates
The estimated delivery time for your order depends on your location. Typically, domestic orders take 6 - 12 business days to arrive after dispatch. For international orders, the delivery time may be longer due to customs clearance processes, which are beyond our control. Please note that you are responsible for any customs duties, taxes, or additional fees imposed by your local authorities upon delivery. We will not be liable for any delays caused by customs inspections.
3. Shipping Fees
Shipping fees are calculated based on several factors, including the destination, weight, and size of your order. The exact shipping cost will be displayed on the checkout page before you finalize your purchase, allowing you to review and choose the most suitable shipping option for your needs. We offer various shipping methods, each with different costs and delivery speeds.
4. Package Tracking
Once your order is shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number to monitor the progress of your package on the shipping carrier’s official website. If you have any issues with tracking or if you have questions about the delivery status, please contact our customer service team at service@khlealab.org. We’ll be happy to assist you.
5. Shipping Carriers
We partner with reliable and well - established shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used for your shipment will depend on your location and the shipping method you select. Rest assured that we work closely with our carriers to provide the best possible service.
6. Undeliverable Packages
In the event that your package cannot be delivered due to an incorrect or incomplete address, or if the recipient is unavailable, the package may be returned to us. We will attempt to contact you via email to resolve the delivery issue. If we are unable to reach you or if the package remains unclaimed after a reasonable period, we may issue a refund, minus any applicable shipping and handling fees.
7. Lost or Damaged Packages
If you believe your package has been lost during transit or arrives damaged, please contact our customer service team within 48 hours of the expected delivery date or upon receipt of the damaged package. Provide us with your order number, tracking number, and a detailed description of the problem. We will work with the shipping carrier to investigate the situation and find a satisfactory solution, which may include issuing a replacement, providing a partial refund, or a full refund.
If you have any further questions or concerns regarding our Shipping Policy, please don’t hesitate to reach out to our customer service team at service@khlealab.org. We are committed to providing you with a smooth and reliable shipping experience for all your Khlealab dress purchases.